The Human Factor—A Personal Story
The Empire Club of Canada Addresses (Toronto, Canada), 3 Nov 1955, p. 71-89
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The Human Factor—A Personal Story

Automation and the development of the mechanical age. A reconsideration of the growing significance of the human factor. Mechanization and the introduction of new and fantastically powerful weapons and explosives during the Second World War. The human factor remaining of supreme importance and the need for adjustment of outmoded points of view. The practice that gained ground during World War II of explaining exactly why and what it was all about to the men who were going to do the actual fighting. A Churchillian story. The significance of the human factor in a number of spheres of experience in which the speaker has been personally involved. Illustrative examples of the significance of the human factor. The art of management. Selection and training of individuals. An example from the military. Development and education of employees. The successful introduction of improved methods. The speaker's experiences in education and training. A Treasury publication "TARGET" and its effectiveness on management. Sixteen major points of a personnel policy from Thomas G. Spates, former Director and Vice President in charge of labour relations in General Foods Corporation, and more recently a consultant on the subject at Yale. The significance of the human factor in the speaker's company. Importance to Canada's industrial and commercial practice. Canada as the land of the future. The need for Canada to continue "to attract the best leadership material that exists; and to ensure that the industrial climate is such that they and the men who follow their lead are satisfied that in Canada a man can give of his best unhampered by avoidable frustration and unhappiness; confidence that whilst seeking his own salvation he is also ensuring the future of this great Country."