Human Relations and You
The Empire Club of Canada Addresses (Toronto, Canada), 5 Feb 1948, p. 222-237
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Human Relations and You

Some introductory remarks on the growing importance of human or public relations. A great deal of exploration remaining to be done in the field of public and customer relations. The key of good public relations. A principle that today nations are trying to master. How the same word has different meanings to different nations, such as the word "Democracy." Things that prevent us from seeing the other fellow's point of view. A policy of domination. Playing favourites. Obstinacy. The key of the development of a changed attitude, lying in the phrase "Not who's right, but what's right." Learning to wear a social mask: some childhood psychology. Understanding ourselves helping us to understand others. Learning to be honest with ourselves. Some faults lying at the other end of the dominant personality: indecision, evasion, snooping, a pendulum temperament. Other executive sins: bluffing, pretending, judging. The importance of human beings. Some concluding quotes.