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  • Success in American Companies: Lessons for Canadians
    Waterman, Robert H. Jr., The Empire Club of Canada Addresses (Toronto, Canada: The Empire Club Foundation, 1984), 26 Jan 1984, 207-219     The secret of excellence. The move toward excellence. The role of courtesy. MBWA: Management by Wandering Around. Exemplary anecdotes of Hewlett-Packard, Procter & Gamble, Delta, Bata, McDonald's, Arco, Frito-Lay. Successful change programs. Importance of listening, analysing, creating an urgency for change, the accumulation of activities, involving lots of people. Leadership ...
    Waterman, Robert H. Jr., The Empire Club of Canada Addresses (Toronto, Canada: The Empire Club Foundation, 1984), 26 Jan 1984, 207-219   The secret of excellence. The move toward excellence. The role of courtesy. ...
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